🔗 Share this article

Shoppers are voicing their frustration after an update resulted in items being listed as the wrong size.

The popular resale platform has revised its sizing categories for female and kids' apparel but did not contact all shoppers about the modification.

Digital Channels Response

Numerous buyers and vendors have taken to social media stating that platform listings now display an altered size classification versus the original listing because of the remapping.

The company said the revised method more closely matches other platforms.

They have suggested members to review their products and update the measurements by hand where appropriate, resulting in member annoyance.

Sizing System Modifications

Before the change, the sizes had both a single numeric size and a letter, for instance S/8 or M/10.

The updated approach includes an alphabetical indicator and numerical range for example S/UK 8-10.

For certain items, the size labels have been reassigned - such as a large size was previously a 12 but currently displays as UK 16-18.

Member Stories

One content creator, who produces content about larger sizing, stated the update "complicates both purchasing and selling".

"Rarely do manufacturers list XL as sizes 20-22," the way the service now categorizes.

Stephanie Gallen, from Glasgow, said garments she listed on Vinted with size 14 labels were displaying on the service as measurements 20-22.

"If anyone [who is] size 20-22 buys them they may become frustrated," she explained.

Manual Updates

Another shopper, located in England, said she had been left angered by the change as she had to manually change the measurements for "each individual item".

"This situation is especially annoying, as I'm chronically ill and Vinted sales have been crucial after experiencing income reduction," she explained.

Marketplace Information

The service features exceeding 100 million users, including 18 million in the UK.

It has become a favored option versus similar marketplaces including eBay and Depop.

This isn't the first time that an unexpected update within the service has received backlash: last year, the platform withdrew an update regarding delivery choices due to shopper criticism.